Customer Services Supervisor Job at Focal Point Cleaners Limited

Focal Point Cleaners is a world-class leading specialist in dry cleaning and laundry service with the latest equipment and machinery in cleaning. We believe in standard and keeping our customers happy and we require more hands to join the team on ground.

We are recruiting to fill the position below:

Job Position: Customer Services Supervisor

Job Location: Gwarinpa, Abuja (FCT) 
Employment Type: Full-time

Job Responsibilities

• Welcome customers with a cheerfully upon entry
• Attend to customers professionally
• A team management skills
• Good communication skills
• Quality Assurance
• Problem solving skills
• Performance Tracking
• Training& Development
• Policy Adherence
• Customer Advocacy
• Continuous Improvement
• Interface closely with other department to ensure the company business needs are met, as well as Customer needs.
• Handle cash, mobile transfers, and POS transactions.
• Maintain accurate records of daily sales and payments
• Collecting and analyzing customer's feedback
• Respond to customer inquiries and resolve complaints professionally.
• Ensuring complete customer satisfaction
• Be the face and image of the company.
• Keep the reception area tidy and welcoming

Requirements

• Candidates should possess an HND / BSc qualification with 3+ years relevant work experience.
• Must have good communications skill both oral and written
• Must be computer literate
• Must be a female
• Must be an active listener
• Must reside in Gwarinpa and environs
• Must be energitic and active
• Must be able to multitask
• Must be patient
• Ability to show empathy
• Leadership skills
• Must be flexible
• Accountable
• Examplary
• Must be friendly.

Method of Application
Interested and qualified candidates should send in their CV to: focalpointrecruitment20@gmail.com using the Job Position as the subject of the mail.