Customer Strategy Manager Job at Swapcard

At Swapcard we help leading tradeshow and conference organizers to grow their revenue YoY, by accelerating their digitalization, increase attendee satisfaction and exhibitor ROI. We believe that event organizers must use technology to sustain their growth and become data-driven.

We are recruiting to fill the position below:

Job Position: Customer Strategy Manager

Job Location: Lagos
Employment Type: Full-time

Description 

• Customer Strategy Managers play a critical role by acting as the client’s partner from pre-sale to event/community delivery.
• We advise, encourage, consult & guide our clients to make the most of our platform in order to achieve their own short- & long-term goals.
• We help align our client’s business objectives with our platform capabilities, achieving value with a successful & measurable strategy.

Responsibilities

• Develop strong customer relationships, build trust and transparency
• Proactively advise & inspire event organizers to implement our solution to bring the best possible experience to their attendees, exhibitors, and speakers
• Review and analyse each event against established goals using data to educate and prepare for events to follow
• Support our sales team convert business using your expert product knowledge
• Host regular calls & webinars with clients, both strategic and generic
• Remain up to date with industry knowledge
• Achieve an expert-level understanding of our product and its offerings
• Act as the main point of contact for our clients and all internal stakeholders: project management skills must be on point
• Develop an account strategy with your assigned organizers to ensure success, increase app usage at events and drive engagement
• Support our account management team by continuously identifying growth opportunities

Your Profile

• Prior experience of 2-3 years in customer success or project management
• Experience and an interest in tech & events is a "must have"
• Collaborative with the ability to work autonomously
• Service-oriented & empathetic toward clients
• Not afraid to set tools and workflows
• Startup mindset - ready to learn, adapt, & initiate quickly
• Passionate, proactive, and involved
• Optimistic, calm and resourceful in critical and stressful situations
• Fluent in English and French is preferred.
• Excellent interpersonal skills
• Enjoy solving problems