Customer Success Analyst Job at Estrada International Staffing Solutions

Estrada International Staffing Solutions is a strategic boutique specialist recruitment consulting firm, serving clients with expertise recruitment services across all sectors ranging from Banking, Insurance, Oil and Gas, Telecommunications, FMCGs and Construction, with the aim of satisfying their recruitment needs. We pride ourselves in the finesse we adopt in our recruitment service delivery. We match our clients’ expectations to pool unique talents and enable them effect positive change management which delivers organizational objectives. We also drive positive career growths for our talents.

We are recruiting to fill the position below:

Job Position: Customer Success Analyst

Job Location: Lagos

Responsibilities
Customer Onboarding:

• Guide new customers through the initial setup and usage of the product.
• Conduct training sessions and create onboarding materials.

Customer Engagement:

• Maintain regular contact with customers to understand their needs and goals.
• Proactively identify potential issues and provide solutions.

Data Analysis:

• Monitor customer usage patterns and metrics to identify trends and areas for improvement.
• Analyze customer feedback to recommend product enhancements.

Customer Support:

• Address customer inquiries and issues promptly and efficiently.
• Work closely with the support team to resolve complex problems.

Customer Retention:

• Develop strategies to increase customer loyalty and reduce churn.
• Implement programs to encourage customer engagement and satisfaction.

Cross-Functional Collaboration:

• Collaborate with sales, marketing.

Requirements

• Candidates should possess B.Sc Degrees with relevant work experience.

Method of Application
Interested and qualified candidates should send their CV to: m.orji@estradaintl.com using the Job Position as the subject of the mail.