Customer Success Manager Job at eProcess Consulting Limited

eProcess Consulting Limited is a cybersecurity company based in Nigeria. eProcess Consulting is an information security company founded in August 2010, our security services are built around five Information Security and Infrastructure Pillars: Identity, Protect, Detect, Respond, and Recover. Our customers cut across all verticals from FSI, Oil and Gas, Energy, Education, Government etc. and our service offerings are designed to help our clients generate revenue, increase cost-effectiveness, manage regulatory compliance, analyze information security risk, and provide proven solutions to mitigate risks identified, and transition to next-generation technology.

We are recruiting to fill the position below:

Job Position: Customer Success Manager

Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• We are looking for a driven, patient, and passionate problem solver to join our team. In this role, you will be responsible for managing existing customer relationships and onboarding new customers.
• We’re looking for superior people skills and a positive attitude.
• As a key member of our leadership team, you will help craft the company's customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences.
• Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships.

Responsibilities

• Build & strengthen customer relationships
• Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services
• Documenting customer interactions with details about the nature of the interaction and any resolutions achieved
• Coordinating with other departments such as engineering, marketing, and sales to ensure that customers’ needs are met
• Interacting with customers via phone calls, emails, web chats, or text messages to answer questions about products or services
• Manage Incidents and Issues with existing customers to ensure prompt issue resolutions
• Address, resolve, and record any customer issues that arise about business growth, billing, and general account satisfaction
• Monitoring customer accounts to ensure that they are having a positive experience with the company’s products or services
• Recommend new services/solutions or make suggestions for improvements by identifying relevant features and benefits.

Qualifications

• HND or Bachelor’s Degree preferred in any relevant field
• 2-3 years of experience in communications, marketing, sales, account management, or customer success
• Familiarity with Manage Engine Service Deskplus.
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• A positive, polite, confident, sincere, and friendly disposition
• Strong verbal and written communication, strategic planning, and project management skills
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Preferrable Female.

Method of Application
Interested and qualified candidates should send their CV to: nfasanmoye@eprocessconsulting.com using the Job Position as the subject of the mail.