Customer Success Officer (Supermarket) Job at Kinz Global Consult

Kinz Global Consult is an HR Consulting agency that works in staffing and recruitment. We match the employers and employees after reviewing and scrutinizing their needs, nature of work, and cost-effectiveness. We provide professional and competent staff for companies, corporate or non-corporate. We also provide temporary or contractual services on certain conditions and provide permanent staff on demand.

We are recruiting to fill the position below:

Job Position: Customer Success Officer (Supermarket)

Job Location: Ishefun Ayobo, Lagos

Employment Type: Full-time

Responsibilities

• Establish clear client retention goals
• Process milestones for the clients and employees to work toward
• Promote value through customer experience
• Assist in creating training courses and educational materials
• Assist customers with setting up and navigating programs
• Promote the value of the product
• Upsell services and products with the brand image
• Review customer complaints and concerns and seek to improve the customer experience

Requirements

• 1-2 years of work-related experience as a customer success officer
• Proven work experience as a Customer Success officer or similar role
• Technical skills required, as they relate to the use of the product or service
• Accountability and personal organization are essential
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Experience in managing a diverse group and training each according to company standards
• A communications or marketing degree is preferred.

Method of Application
Interested and qualified candidates should send their CV to: career@kinzglobalconsult.com using "Customer Success Officer" as the subject of the mail.