Customer Success Personnel Job at RetailPoint Solutions Limited
RetailPoint Solutions Limited provides and deploys Point of Sale – POS Machines for business using various POS Hardware & Softwares. Our products can be deployed across various Retail platforms where transaction data is critical to Management.
Our POS Terminals, POS Equipment & Softwares guarantee Efficiency and Reliability so you can focus on your business and enjoy increased Return on Investment.
We are recruiting to fill the position below:
Job Position: Customer Success Personnel
Job Location: Abuja (FCT)
Employment Type: Full-time
Job Description
- We are looking for an experienced Customer success personnel with Technical support and project management skills.
Responsibilities
- Act as Goto Person between customers and the company as it relates to After Sales Service (Sales and Technical).
- Provide first tier technical support services to customers.
- Follow up and improve on boarding process on customer projects.
- Manage our Customer Support Channels.
- Develop and sustain customer’s loyalty.
- Work with various Team Leads to address customer issues.
- Follow up on customers inquiries and issue resolution.
- Liaise with Technical support and sales team to ensure customer’s satisfaction.
Qualification
- A good Degree in Computer Science related discipline, Computer Engineering, Project Management or its related course from a recognized university/ polytechnic.
Work Experience:
- Candidates should have minimum two (2) years of work experience in Customer success and Technical support.
Professional Skills:
The ideal candidate should -
- Must be customer-centric
- Must be IT savvy.
- Must have worked as a managerial staff or team lead
- Be creative and innovative.
- Have team working skills.
- Have Technical skills
- Be customer friendly
- Proven knowledge of Project Management
- Excellent written and verbal communication.
- Good listening skills.
Salary
N80,000 - N100,000 / month.
Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: rslcareers@hotmail.com using the Job Position as the subject of the mail.
Note: Only candidates in Abuja should apply
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