Customer Support and Credit Collection Recruitment at QuickCheck

QuickCheck is a Nigerian Fintech Startup of Seedstars portfolio with the mission of providing financial services to underserved consumers. Built by people who work towards solving real world problems, we realized that a large portion of the Nigerian population has no access to proper banking services... We want to fill this gap!

We are recruiting to fill the position below:

Job Position: Customer Support and Credit Collection

Job Location: Lagos, Nigeria
Job type: Full Time
Level: Entry Level

Description

• Are you interested in joining a fast-growing international startup, aiming at a meaningful financial inclusion of emerging markets and work in a flexible environment filled with learning opportunities?

About the Job

• Through data science and a smartphone app, QuickCheck builds a credit profile of the borrower and enables Nigerians across the country to easily access microloans, without the need of any form of collateral or guarantor.
• The key purpose for this job role is to help clients avoiding the risk of defaulting and minimize frictions in customer acquisition and retention

Responsibilities for this Role

• Making calls to debtors and ensure that terms and conditions of loan facilities are complied with, i.e. prompt repayment
• To embrace the challenge of minimizing loss resulting from non payment of loans
• Ensuring the CRM tool is used to record interactions with clients, fast typing-speed while on the phone required
• At ease with transitioning to Customer Support activities to assist customers in need of help, e.g. for repayments, loan applications, complaints, ... via phone, e-mail, social media
• To provide feedback on collection activities for policy changes

Your Profile

• You are a young professional, with high ambitions and desire to learn
• You have an innate drive for exploring different options for reaching results
• You love technology: familiar with internet, mobile apps, Android phones, e-mail, social media
• You can handle multi-tasking and high pressure by prioritizing your work
• You are an excellent communicator, with strong negotiation skills
• Previous experience in credit collection or customer support with use of CRM, gives you an advantage

Benefits and Perks

• Work from the coolest co-working space in Lagos: we got our private office at Seedspace in Ikoyi
• Be part of a global movement and build your network in 80+ emerging markets
• Join a young and entrepreneurial company, giving you autonomy and freedom to "run the show"
• Growth opportunities (both locally and at global level) and support to achieve your mastery (by participating in our internal Seedstars Academy)
• Terrace with stunning 7th floor view, where you can enjoy lunch served by the in-house restaurant

Note: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.