Customer Support Officer
ROLE SUMMARY
Ensure merchants and bank representatives experience excellent and timely support at all times.
DUTIES AND RESPONSIBILITIES
• Provide off site remote support to merchant, Field Support Staff as well as bank representatives.
• Channel support request to both upcountry and Lagos Field Supervisors where remote assistance fails.
• Ensure all escalated issues are resolved within the stipulated TAT.
• Strictly adhere to agreed TAT on all issues.
• Follow up on POS support issues.
• Respond to and resolve complaints sent via email, WhatsApp, text message or through phone call.
• Must be available to respond to calls whenever there are issues.
EDUCATION QUALIFICATION AND EXPERIENCE
• BSc/BA/OND/HND
• Excellent time management skills
• Teamwork and interpersonal skills
• Good Computer skills
• Business intelligence
• Excellent communication and interpersonal skills
• Attention to detail.
• Excellent Customer service skills
• Problem solving skills required
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