Customer Support Officer Recruitment at VividTech solutions and services

Vivid-Tech solutions and services is Nigeria's foremost messaging service provider on mobile and web platforms. Our platform is hinged on Messaging-as-a-Service (M-a-a-S) model which enables interested customers subscribe to our services for special alerts and notifications. In today's global market environment where organizations are faced with the increased costs and regulations associated with messaging services, Vivid-Tech Solutions and Services offers fast, reliable and accurate Messaging-as-a-Service (M-a-a-S) solutions specifically tailored to meet the needs of our clients.

We are recruiting to fill the position below:

Job Position: Customer Support Officer

Job Location: Surulere, Lagos
Employment Type: Full-time

Responsibilities

• Ensure prompt response to customers' requests and enquiries at all times and across all channels
• Acknowledge and provide relevant assistance needed to resolve customer complaints promptly.
• Ensure customer satisfaction and provide professional customer support.
• Escalate customer complaints/inquiries and other observations to relevant personnel as appropriate
• Enlighten customers about the company's products and services aimed at promoting customer satisfaction and continuous patronage
• Provide first-level technical support services.
• Monitor and maintain customer's database.

Requirements

• Interested candidates should possess a minimum of OND / HND / B.Sc Degree in relevant fields
• 1 - 3 years of relevant work experience.
• Excellent Numerical and Analytic Skills.
• Must be ready to work on weekends (Saturday / Sunday including Public Holidays) off day is available.
• Must be ready to operate on shift (Morning / Night).
• Working knowledge of the computer is required.
• Must have excellent communication skills.

Salary
N50,000 - N55,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: bmacaulay@xplugng.com using the Job position as the subject of the email.

Note: This position is for those in Mainland / Surulere and axis only.