Customer Support Recruitment at HotBox Technology

HotBox Technology is a software development company. We develop mobile applications, web applications, we also create AI-powered solutions with ML and NLP.

We are recruiting to fill the position below:

Job Position: Customer Support

Job Location: Lagos
Employment Type: Full-time

Job Summary

• We are recruiting customer support representatives that excels in meeting customers' expectations, from answering questions on products and services to processing orders.
• The preferred candidate will assist in investigating issues and resolving conflicts from customer complaints to ensure customer satisfaction.

Responsibilities

• Generating sales leads.
• Managing incoming calls.
• Building good relationships with clients.
• Resolving complaints and following up on resolutions.
• Identifying customers' needs.
• Following procedures and policies.

Requirements

• Previous experience in customer service.
• Strong telephone etiquette.
• Familiarity with CRM tools.
• Excellent communication skills.
• Ability to manage multiple tasks at once.

Method of Application
Interested and qualified candidates should forward their CV to: people@hotboxtechnology.com using the Job position as the subject of the email.