Customer Support Representative

Flarelink Consultancy Limited is recruiting to fill the position below:

Job Position: Customer Support Representative
Job Location: Oyo

Job Description
Managing customers communications is the chief responsibility of a Customer Support Representative . These professionals interact directly with potential, new and existing clients. They work to provide quality customer service, while increasing the company’s revenues through increased sales. Customer Support Representative usually performs many of the following tasks:

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Cancel or upgrade accounts
• Assist with placement of orders, and services exchange where possible
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Handle client complaint
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell services

Requirements and Skills

• Computer proficiency
• Oral and written communication, listening skills, phone skills, documentation skills
• Data entry experience
• Working knowledge of office equipment, such as copiers, scanners
• Knowledge of Microsoft (Word, power point, excel, outlook etc
• Knowledge of the industry
• Good marketing and communication
• B.Sc./B. A/HND in English Language or Secretarial Study or other field.
• Minimum of 2 years work experience.

Application Closing Date
28th November, 2018.

How to Apply
Interested and qualified candidates should send their CV with position applied for as subject to: flarelinkconsultancy@gmail.com