Customer Support Representative Job at BRINTS Online School

Brints Schools team is composed of talented educators who work together to enhance each child’s knowledge and proficiency in whichever subject they choose to master. Since inception, our mission has remained the same, to confidently address learning differences in each child by creating uniquely personalized learning experiences for every learner, leading to holistic development.

We are recruiting to fill the position below:

Job Position: Customer Support Representative (CSR)

Job Location: Lagos (Completely Remote)
Employment Type: Full-time

Job Description

• Brints Online School is seeking a dynamic and dedicated Customer Service Representative (CSR) to join our team.
• As a CSR, you will play a vital role in ensuring a positive experience for students, parents, and staff members by providing excellent customer service and support.

Responsibilities

• Responding to Inquiries: Promptly and professionally respond to inquiries via email, chat, and phone regarding admissions, enrollment, courses, technical issues, billing inquiries, and other related matters.
• Assisting with Enrollment: Guide prospective students and parents through the enrollment process, providing information about available programs, admission requirements, and assisting with application submissions.
• Maintaining Records: Maintain accurate records of customer interactions, transactions, inquiries, complaints, and resolutions using our CRM system.
• Collaboration: Collaborate with other departments such as admissions, academic advising, finance, and IT to ensure seamless communication and resolution of customer issues.
• Technical Support: Troubleshoot technical issues related to our online learning platform, providing step-by-step guidance to resolve problems and escalate issues to the technical team when necessary.
• Handling Complaints: Address and resolve customer complaints and concerns in a timely and empathetic manner, striving to achieve a satisfactory resolution for all parties involved.
• Providing Feedback: Gather feedback from customers and communicate insights to the management team to help improve our products and services.
• Continuous Learning: Stay updated on company policies, procedures, and product offerings to provide accurate information to customers.
• Adhering to Policies: Adhere to company policies and procedures regarding customer interactions, privacy, and data security at all times.

Requirements

• Bachelor's Degree in Business Administration, Education, Communication, or a related field preferred.
• Previous experience in customer service, preferably in an educational or online learning environment.
• Excellent communication skills, both verbal and written, with a strong command of the English language.
• Empathy and patience in dealing with customers, with the ability to remain calm and professional in stressful situations.
• Strong problem-solving skills and the ability to think critically and creatively to resolve customer issues.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
• Ability to work independently and collaboratively in a remote team environment.
• Flexibility to work non-traditional hours as needed to accommodate customer needs across different time zones.

Method of Application
Interested and qualified candidates should send their Resume to: recruitments@brintsschool.com using the Job Position as the subject of the mail.