Customer Support Representative Job at Prestmit Global Services

Prestmit is a leading digital platform for cryptocurrency and gift card transactions.

We are recruiting to fill the position below:

Job Position: Customer Support Representative

Job Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• We are looking for dedicated, customer-focused individuals to join our team as Customer Support Representatives.
• This is an exciting opportunity to become part of a forward-thinking company in the digital finance space.

Key Responsibilities

• Manage customer transaction requests, complaints, and inquiries efficiently.
• Provide expert support regarding transactions, products, and services offered on the platform.
• Communicate regularly with customers to provide updates on account statuses and payment issues.
• Identify and implement process improvements to enhance efficiency and customer satisfaction.
• Investigate and promptly resolve payment disputes, ensuring positive customer relationships.
• Reconcile customer accounts and address discrepancies accurately.
• Perform other tasks related to the role as required.

Qualifications & Requirements

• BSc in a related field (or equivalent).
• Minimum of 1 year of relevant experience.
• Ability to multitask, prioritize, and manage time effectively.
• Comfortable working under limited supervision and handling customer issues independently.
• Must be available for weekend and night shifts.
• Proficiency in computer use with average typing speed.
• Must reside within the Lekki axis (Candidates outside this area will not be considered).

Work Schedule

• Monday to Sunday, with 2 days off each week.
• Shifts include:
  • 7:00 AM - 2:00 PM
  • 2:00 PM - 9:00 PM
  • 9:00 PM - 7:00 AM
• The schedule rotates weekly (e.g., Week 1: 7 AM - 2 PM, Week 2: 2 PM - 9 PM).

Salary
N100,000 - N150,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: jobs@prestmit.com using the Job Position as the subject of the mail.

Important Notes

• Only candidates who are willing and able to work weekends and night shifts should apply.
• Proximity to Lekki, Lagos is a MUST. Applicants without this will not be considered.