Customer Support Specialist Job at Logic Consulting & Professional Services

Logic Consulting & Professional Services since its inception has strived to deliver exceptional HR consulting services in a welcoming environment that puts you in the driver’s seat. We take a holistic approach to our strategies, creating customized solutions that fit your unique needs and corporate culture, creating thoughtful human resources strategies and blending them with the best client support available.

We are recruiting to fill the position below:

Job Position: Customer Support Specialist

Job Location: Gbagada, Lagos
Employment Type: Full-time

Job Summary

• We are hiring for a USA-based driver’s education provider that is bringing its expertise, experience, and equipment to improve drivers’ education experience in Nigeria.
• Their vision is to make world-class safe drivers.

Job Description

• We’re looking for a Customer Support Specialist who brings excellent communication, problem-solving skills and operates with a customer-first mentality.
• In this role you’ll also act as an online support to walk in & online customers on our social media pages, handling requests and attending to inquiries.
• The working hours will be between 8-5 Monday to Friday.

Responsibilities
What you’ll be doing:

• Provide phone, email and text-based support to customers, partners, users, and other community members.
• Address all customer concerns politely, using active listening skills to understand and confirm the information
• Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience.
• Processing orders and transactions.
• Manage non-standard delivery situations with professionalism, empathy, and urgency.
• Collecting and analyzing customer feedback.
• Interacting with customers and other stakeholders via the company’s social media accounts.

What You Bring

• Candidates should possess an HND / B.Sc. Degree with 1 - 2 years’ work experience post NYSC.
• A combination of sales, or customer service experience, preferably with a logistics company.
• Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities.
• Able to quickly and efficiently solve problems by offering solutions and support.
• Comfortable with a fast-paced environment and changing requirements.
• Proactive and able to comfortably navigate through uncertainty and ambiguity.
• Competency handling social media accounts and internet savvy.
• Candidates should not be more than 31 years old.

Method of Application
Interested and qualified candidates should send their up-to-date CV & Application to: Logiccv1@gmail.com using the Job position as the subject of the mail.