Customer Support Specialist Job at Tres Melanin

Très Melanin - We are a Lagos based beauty-tech company that helps women verify, select and make the right hairstyles and connect them to buy the best hair extensions from manufacturers in a unique e-commerce experience.

We are recruiting to fill the position below:

Job Position: Customer Support Specialist
Job Location: Lagos

Description

• Help customers with complaints and questions.
• Give customers information about products and services, take orders, and process returns.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• OND/HND/B.Sc or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Very Comfortable using computers
• Experience in social media marketing
• Very fluent in English language
• Experience working with customer support.

Benefits
Pay is N40,000 monthly + other perks.