Customer Support Staff

Fastplus Innovation Limited, Nigeria No. 1 Fastest Growing IT Firm Which Specializes in area of Website and Software Development, Security & Surveillance, Online Marketing Consultancy, Learning Management System and Educational Portal for Schools, Colleges and Universities.

We are recruiting to fill the position below:

Job Position: Customer Support Staff
Job Location: Lagos

Job Description
The Post of Customer Service staff is available for a young lady between the age of 20 - 25 at the above company.

Minimum Qualification

• Interested and qualified candidates should possess an OND qualification

Requirements and Skills:

• Must be computer literate, have a Basic Knowledge about Graphic Design, hardworking, independent, persevering and able to work very well with colleagues.
• Sex: Female.
• Customer Service, Product Knowledge, Quality Focus, Market Knowledge, Documentation Skills, Listening, Phone Skills, Analyzing Information and Multi-tasking
• Must be very professional with excellent written and spoken English skills.

Responsibilities

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Application Closes on 3rd January, 2018.