Customer / Technical Support Job at VividTech solutions and services

VividTech solutions and services, a foremost messaging service provider on mobile and web platforms. Our platform is hinged on Messaging as a Service (MaaS) model which enables interested customers subscribe to our services for special alerts and notifications.

We are recruiting to fill the position below:

Job Position: Customer / Technical Support

Job Location: Surulere, Lagos
Employment Type: Full-time

Key Responsibilities

• Ensure prompt response to customers' requests and enquiries at all times and across all channels
• Acknowledge and provide relevant assistance needed to resolve customer complaints promptly.
• Ensure customer satisfaction and provide professional customer support.
• Escalate customer complaints/enquiries and other observations to relevant personnel as appropriate
• Enlighten customers about the company's products and services aimed at promoting customer satisfaction and continuous patronage
• Provide first-level technical support services
• Monitor and maintain assigned computer systems
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.

Requirements

• Bachelor's Degree, HND, OND qualification.
• 1 - 3 years Experience.

Method of Application
Interested and qualified candidates should send their CV to: doladeji@vivid-tech.com using the Job Title as the subject of the mail.