Customers' Communication & Service Support Officer Recruitment
Winelight Analytical Systems Limited was incorporated under the Companies and Allied Matter Act 1990 with RC No: 229 847 as a Limited Liability Company on the 23rd of August, 1993 to carry out the business of Laboratory equipment, sales, installations, repairs and maintenance. We are located at No 3 Adebayo Mokuolu, by Hotel Newcastle, Anthony Village, Lagos.
We are recruiting to fill the position below:
Job Position: Customers' Communication & Service Support Officer
Job Location: Anthony, Lagos
Employment Type: Full-time
Duties and Responsibilities
- Answer customer inquiries via phone, email, and in-person
- Up to date regarding the daily operations of the Sales department
- Creating a reliable customer loyalty support
- Quick response to email, WhatsApp and phone calls
- Direct and follow up customer’s enquiry to the appropriate section
- Update customer records in the system, including notes about interactions
- Pitch ideas for improving customer care
- Create and maintain reports about customer interactions
- Participate in team-building activities
- Develop a rapport with customers
- Make recommendations to Sales team where necessary to improve customer experience
- Setting customer service goals for team members and helping them reach those goals
- Interacting with customers and handling customer queries and complaints in a timely manner
- Making weekly and monthly reports and surveys
Job Requirements
- B.Sc / HND and Minimum of OND in any related institution courses
- Minimum of 2 years experience
- Age: btw 23 and 29
- Gender: Female (for Gender balance)
- Remuneration: between #50,000 and #60,000
- Must reside on the mainland
- Resumption: must be ready to resume immediately or maximum in two weeks
Other Requirements:
- Must be able to use Microsoft packages very well- WORD, EXCEL, POWERPOINT
- Good communication/spoken English. Must be able to write very well.
Salary
N50,000 - N60,000 / month.
Method of Application
Interested and qualified candidates should send their CV to: hrwinelightrecruitment@gmail.com using the Job position as the subject of the mail.
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