Developer Relations Engineer Job at Fincra

Fincra is a payment infrastructure for fintechs, platforms and global businesses. Fincra provides payments solutions that enables businesses to accept payments securely, make payouts globally and scale your business across borders.

We are recruiting to fill the position below:

Job Position: Developer Relations Engineer

Job Location: Lagos
Job type: Full-time

Role Overview

• As a thriving Fintech company, we seek a highly skilled and motivated Developer Relations Engineer to join our team. In this role, you will play a crucial part in cultivating and nurturing our developer community while ensuring a strong relationship with our partner service providers.
• Your main focus will be to engage, support, and empower developers working with our payment APIs, driving adoption and success within our ecosystem.

Responsibilities
Developer Community Engagement:

• Foster and maintain strong relationships with developers using our payment APIs, ensuring their satisfaction and success.
• Act as a primary point of contact for developer inquiries, providing prompt and practical support through various channels, including forums, email, and community platforms.
• Organize and participate in developer meetups, conferences, and hackathons to promote our APIs, gather feedback, and foster a vibrant developer community.

Technical Enablement and Support:

• Develop and deliver technical content, including documentation, tutorials, sample code, and best practices, to help developers integrate and utilize our payment APIs effectively.
• Collaborate with internal teams, such as product management and engineering, to ensure developers have the necessary resources and tools for seamless integration.
• Assist developers in troubleshooting and resolving technical issues, escalating problems as needed, and providing timely and satisfactory resolutions.

Developer Onboarding and Adoption:

• Collaborate with the sales and business development teams to facilitate the onboarding process for new partner service providers and developers.
• Provide guidance and assistance during integration, ensuring smooth adoption and optimal utilization of our payment APIs.
• Proactively identify and address potential barriers to adoption, sharing feedback with internal teams to drive product enhancements and improvements.

Developer Feedback and Advocacy:

• Gather feedback from developers, both in terms of technical requirements and product enhancements, and effectively communicate these needs to internal stakeholders.
• Advocate for developers' interests within the organization, championing their feedback and needs to improve the developer experience and overall API ecosystem.
• Stay up to date with industry trends, competitor offerings, and developer preferences to drive innovation and maintain a competitive edge.

Requirements

• Bachelor's Degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
• 4+ years of experience in a similar role in a Fintech.
• Proven experience in developer relations, technical support, or API evangelism in the fintech or software industry.
• Customer-centric mindset with a passion for providing exceptional developer experiences and driving customer success.
• Strong technical background and understanding of software development concepts, particularly in web and API technologies.
• Excellent communication and interpersonal skills, with the ability to build rapport and engage effectively with developers and internal teams.
• Self-motivated and proactive with the ability to multitask, prioritize, and work independently in a fast-paced, dynamic environment.
• Familiarity with payment systems, financial APIs, or related technologies is highly desirable.