Dispatch Supervisor

Cardstel is a smartcard manufacturing and commercial printing services provider of choice. We offer a unique blend of secure printing and personalisation solutions tailored-to-fit the specific needs of our customers. Weather it be customized payment card solution with IC chips, Magstripe (HICO/LOCO), holographic embossment, UV die or Multiple Pin Recharge Card or Glossy finish Printing, our State-of-the-art equipments.

We are recruiting to fill the position below:


Job Position: Dispatch Supervisor
Location: Lagos
Responsibilities and Duties


  • Oversee or lead employees working at lower level dispatch.
  • Handle all related activities of dispatch as needed like hiring, training, performance appraisals and terminations etc.
  • Research and prepare resources to develop timely as well as efficient workflow.
  • Manage development, research as well as reconcile departmental reports.
  • Manage workflow and quota calendars of sub-contractor.
  • Manage complete daily installations quota as well as service calls in different geographic territory areas.
  • Maintain steady visibility to as well as track of every technician across every day.
  • Identify issues or attain approvals for dispatching grid as submitted by Dispatcher Specialist on demand.
  • Convey departmental tasks for guidance of management.
  • Maintain contact with all clients as well as outside vendors inclusive of issue resolution.
  • Conduct project management and coordinate duties as required.
  • Execute personnel activities as per company’s policies as well as applicable laws.
  • Prepare individual as well as departmental training plans.
  • Ensure all staff members attain company as well as location standards.
  • Monitor employees as well as operational processes.

Requirements/Qualifications

  • Proven work experience as a warehouse supervisor
  • Highly effective supervisory skills and techniques
  • Knowledge of warehouse software packages and MS Office proficiency
  • Ability to input, retrieve and analysis data
  • Hands-on commitment to getting the job done
  • Excellent communication and interpersonal skills
  • Proven ability to direct and coordinate operations
  • Strong organizational and time management skills
  • B.Sc degree in Logistics, Supply Chain Management or Business Administration