Dispatch Supervisor
Cardstel is a smartcard manufacturing and commercial printing services provider of choice. We offer a unique blend of secure printing and personalisation solutions tailored-to-fit the specific needs of our customers. Weather it be customized payment card solution with IC chips, Magstripe (HICO/LOCO), holographic embossment, UV die or Multiple Pin Recharge Card or Glossy finish Printing, our State-of-the-art equipments.
We are recruiting to fill the position below:
Job Position: Dispatch Supervisor
Location: Lagos
Responsibilities and Duties
- Oversee or lead employees working at lower level dispatch.
- Handle all related activities of dispatch as needed like hiring, training, performance appraisals and terminations etc.
- Research and prepare resources to develop timely as well as efficient workflow.
- Manage development, research as well as reconcile departmental reports.
- Manage workflow and quota calendars of sub-contractor.
- Manage complete daily installations quota as well as service calls in different geographic territory areas.
- Maintain steady visibility to as well as track of every technician across every day.
- Identify issues or attain approvals for dispatching grid as submitted by Dispatcher Specialist on demand.
- Convey departmental tasks for guidance of management.
- Maintain contact with all clients as well as outside vendors inclusive of issue resolution.
- Conduct project management and coordinate duties as required.
- Execute personnel activities as per company’s policies as well as applicable laws.
- Prepare individual as well as departmental training plans.
- Ensure all staff members attain company as well as location standards.
- Monitor employees as well as operational processes.
Requirements/Qualifications
- Proven work experience as a warehouse supervisor
- Highly effective supervisory skills and techniques
- Knowledge of warehouse software packages and MS Office proficiency
- Ability to input, retrieve and analysis data
- Hands-on commitment to getting the job done
- Excellent communication and interpersonal skills
- Proven ability to direct and coordinate operations
- Strong organizational and time management skills
- B.Sc degree in Logistics, Supply Chain Management or Business Administration
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