Entry Level Call Center Agent Job Vacancy at Interra Networks Limited

Entry Level Call Center Agent Job Vacancy at Interra Networks Limited

Job Title: Entry Level Call Center Agent
ID: 138
Location: Enugu

Company Profile:

Interra Networks is an Information & Communications Technology (ICT) company located in Abuja, Nigeria. From here we provide information technology-enabled services to the public and private sector. Our services include Business Process Outsourcing (BPO), Software Development, Customer Relationship/Retention Management and System Integration Solutions. Our BPO services provide our customer with work-class, convenient, reliable and cost-effective contact Centre, Technical Helpdesk arid Document Management solutions.

We are growing and looking for qualified and outstanding individuals to join our family to fill the vacant position


Job Description
Dealing with company clients through calls, chats, emails etc

What you will be doing for us

• Manage difficult customer situations and transfer calls to appropriate persons when necessary
• Update exiting customers’ data base with changes and the status of each customer and recommend process improvements
• Ensure that the clean room policy is observed.
• Agent should ensure that they have a good knowledge of the clients and company product. 

• Reports directly to the Team leads
• Answer phone and reply emails to respond to general customer enquiries / complaints.
• Project a professional company image through phone / email interaction and resolve all customers’ / caller’ complaints and issues.
• Provide callers / customers with appropriate and correct information, manage length / duration of calls and generate customer satisfaction.

What we need from you

• Years Of Experience: Entry Level
• Minimium Qualification: H.N.D. - Higher National Diploma

• Process adherence
• Attitude to work
• Call handling

• Accurate comprehension, interpretation and capturing of information
• Accuracy and timely response to calls

Job Skill

• Computer literate with solid familiarity with Windows and MS Office suite
• Excellent oral and written communication and interpersonal skills
• Excellent problem-resolution skills.
• Ability to learn, retain and apply large amounts of product, procedure, policy and system information.
• Ability to meet established productivity, effectiveness, training and quality goals.

• Ability to work in a highly-structured environment – take scheduled lunches and breaks, Flexibility in responding to change or business needs.
• Ability to accommodate non-traditional work schedules.
• Time management.
• Good customer care skills.
• Ability to understand individual differences of customer, Language abilities of the agent, problem solving skills, assuring assurance, telephone skills

Language Skill

• English, Housa, Yoruba and Igbo

Deadline:

28th October, 2013

How to Apply
All qualified candidates should 
Click here to apply online