Experience Center Officer Job at IpNX Nigeria Limited

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Position: Experience Center Officer
Job Location: Lagos
Category: Outsourced

Job Responsibilities

• Can drive understanding and engagement with the customer.
• Respond to queries, customers' need and rendering before and after sales service.
• Demonstrated ability to multi task.
• Escalating all issues that can’t be solved at experience center to appropriate department or Supervisor and also follow up on such cases.
• Build and maintain client relationships and internal communication flows.
• Handle sales Transactions.
• Prepare and daily/monthly reports.
• Be key touch point (point of contact) for all customer-facing business functions, e.g. customer acquisition and retention.
• Able to give and receive feedback effectively.
• Creative and detail oriented and highly motivated team player.
• Experience using computers to develop materials, presentations and use of email. Knowledge of Internet/ Intranets.
• Perform other duties as Assigned.

Key Performance Indicators (KPI):

• Customer Satisfaction
• Customer Engagement
• Customer Retention
• Customer Acquisition
• Prompt Reporting
• Escalations
• Voice of a Customer.

Job Specification
Academic and Professional:

• HND in Business Administration and Management or related field

Experience:

• 1 - 2 Years of relevant experience.

Skills:

• Good oral and written communication Skills.
• Top notch Customer Service Skills
• Team player
• Typing Skills
• Telephone Etiquette

Salary
N50,000 - N100,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: resume@ipnxnigeria.net using the Job position as the subject of the mail.