Experienced Customer Service / Front Desk Officer

Beijing Youmei Biotech Limited is currently recruiting suitably qualified candidates to fill the position below:

Job Position: Experienced Customer Service / Front Desk Officer

Job Location: Lagos

Responsibilities

• Partner with our regional facilities to create an outstanding customer experience.
• Troubleshoot, research, resolve or escalate issues as necessary.
• Participate in continuous improvement efforts to help grow the business.
• Talk with customers about the delivery of their packages, handling phone calls, researching and problem solving to ensure smooth package delivery.
• Document the delivery flow of a package into our tracking system.
• Assist customers, consumers and delivery drivers throughout the lifecycle of a package delivery.

Requirements
Knowledge, Skills, and Experience:

• Minimum OND, HND/BSC Preferred
• 1-2 years experience in Customer Relationship Management will be a plus.
• Effective communication and interpersonal skills (both written and verbal)
• Self-motivated and able to work independently and in team environments
• Age: Not more than 30 years.
• Must reside on the mainland preferably, Ikeja, Berger, Ogba and its environs or nearby.
• Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
• Ability to multi-task and manage several tasks simultaneously
• Exceptional customer service and follow up skills.