Experienced Female Front Desk Job at House 5 Royal Comfort Limited
House 5 Royal Comfort Limited is a 3-Star Hotel committed to the delivery of excellent customer satisfaction and experience.
We are recruiting to fill the position below:
Job Position: Experienced Female Front Desk
Job Location: Agidingbi, Lagos
Employment Type: Full-time
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments.
Qualifications
- Candidates should possess an OND, NCE, HND, Bachelor's Degree.
Method of Application
Interested and qualified candidates should send their CV to: hr@gatewayaviation.com.ng using the title ''Experienced Front Desk'' as the subject of the email.
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