Female Customer Care Representative Job at Woodgate Structure Limited

Woodgate Structure Limited is a Human Resources Management and Business structuring Company with a Mindset Structured towards Sincerity of Purpose, Professionalism and Integrity

We are recruiting to fill the position below:

Job Position: Female Customer Care Representative
Job Location: Jabi, Abuja (FCT) 
Employment Type: Full-time

Job Description

• A "customer job description" isn't standard, but if you mean the role of a Customer Service Representative (or Officer), it involvesmanaging customer interactions, answering inquiries about products/services, resolving complaints, processing orders and payments, maintaining records, and collaborating internally to ensure customer satisfaction.
• Key responsibilities include building positive relationships, providing accurate information, and following company policies and procedures to meet customer needs effectively.

Responsibilities
Here's a breakdown of typical duties and responsibilities for a customer service role:
Core Responsibilities:

• Customer Interaction: Responding to customer inquiries, complaints, and concerns via phone, email, chat, or in person.
• Information Provision: Providing accurate information on products, services, and company policies to customers.
• Problem Resolution: Addressing and resolving customer issues and complaints in a professional and timely manner.
• Order Management: Processing orders, handling returns, processing payments, and managing billing or account changes.
• Relationship Building: Maintaining solid customer relationships and ensuring high levels of customer satisfaction.

Key Duties:

• Record Keeping: Maintaining detailed records of customer interactions and transactions in CRM systems.
• Proactive Support: Offering proactive support to customers and providing introductory information to new customers.
• Product Knowledge: Staying updated on product knowledge and company policies to provide effective support.
• Internal Collaboration: Working with internal teams and departments to resolve complex issues and improve customer experience.
• Feedback Collection: Collecting and documenting customer feedback to identify areas for improvement.recommendations.

Requirements

• Interested candidates should possess relevant qualifications and experience.

Essential Skills:

• Communication: Clear and effective communication skills are essential for interacting with customers.
• Patience & Empathy: The ability to patiently and empathetically understand and address customer needs.
• Problem-Solving: Strong skills in investigating issues and providing effective solutions.
• Adaptability: Flexibility to handle a variety of customer interactions and changing situations.
• Product Expertise: A thorough understanding of the company's offerings to answer questions and provide

Salary
N150,000 - N160,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: woodgatejobs@gmail.com using the Job Position as the subject of the email.