Female Front Desk Officer Job at Jotna Group

Jotna Group is a leading beverage manufacturing and related packaging company which comprises of 3 operating companies, The La Casera Company Plc. (A Leading Beverage Manufacturing Company in Nigeria), Prima Corporation Limited (Largest manufacturers of Preforms & Closures in West Africa), Engee PET Manufacturing Nigeria Limited (Manufacturers of food-grade PET Resins with a world-class plant, located in Igbesa, Ogun State, Nigeria).

We are recruiting to fill the position below:

Job Position: Female Front Desk Officer 

Job Location: Coker, Lagos (Onsite)
Employment Type: Full-time
Reports to: Administrative Manager

Job Description

• We are looking for a Front Desk Officer who will be responsible for managing front office reception and administrative duties which include answering telephones, receiving visitors, providing customer assistance, data processing, and record-keeping.

Key Responsibilities
Customer Service:

• Provide exceptional customer service to guests; receive the public and answer questions, in person and by telephone; respond to inquiries from employees, clients and others and refer, when necessary, to the appropriate person, official or department in line with corporate policies and procedures.

Administrative Duties:

• Manage Corporate Office front desk operations; complete, develop and maintain forms in accordance with company procedures; prepare outgoing mail; sort and distribute incoming mails within the office, and coordinate the flow of information both internally and externally.

First Point Of Contact:

• Acts as first point of contact for external visitors wishing to contact the company to ensure that only those having genuine and acceptable reasons may do so.

Problem-Solving And Decision Making:

• Handle complaints and resolve grievances and conflicts with customers. Supervise other clerical staff, including trainings and orientation.
• Exercise initiative to identify and deal with problems and issues that arise to ensure smooth running of the front office.

Secretarial And Clerical Duties:

• Answer central telephone system and direct calls accordingly.
• Organize and maintain paper and electronic files and keep records of collections and disbursements.

Requirements

• Bachelor’s Degree or HND in any relevant is required.
• Minimum of 1 year of work experience in a similar role.
• Excellent Knowledge of Microsoft Office Suite.
• Excellent Organization and Planning Skills.
• Problem Solver
• Excellent Communication Skills
• Must be very presentable as a Female
• Good Interpersonal Skills
• Very good team player.