Female Head of Operations Job at Bemil Nigeria

Bemil Nigeria stands on almost five decades of experience, unmatched technical capabilities and an unwavering belief in the right to safety for all. Every day, our range of services puts Bemil in the lives of people in every corner of Nigeria.

We are recruiting to fill the position below:

Job Position: Female Head of Operations

Job Location: Ojodu, Lagos
Employment Type: Full-time

Roles and Responsibilities
Client Relationship Management:

• Ensuring existing clients are satisfied as well as gaining and using feedback
• Effective governance and quality assurance of standard processes.
• Acting as a point of contact for complaints and escalating issues as appropriate
• Maintain and managing existing clients companies or individuals
• Researching industry trends and providing advice to Directors about client strategy or new sales opportunities
• Ensuring that the terms of a contract are adhered to by both the company and clients.

Problem Solving and Conflict Resolution:

• Manage and mitigate complaints from clients, while also providing a safe, disciplined and decent environment for staff
• Ensure that the clients is served, by maintaining effective safeguards in line with public protection.
• Identify, manage and mitigate, and review potential risks (operational, financial, reputational, compliance, and knowledge and people); and contribute to, support and develop the management of the guard’s risk management framework and process.

Operational Planning and Execution:

• Understanding and helping to meet the targets and aims of the client.
• Deliver the agreed performance and contractual targets on time and within budget, and use the contract change process to identify and resource new work.
• Responsible for the performance tool and contractual performance indicators delivery.
• To create an environment that supports a rehabilitative culture through effective team working with senior leader colleagues.

Management and Leadership:

• To be an innovative and strategic member of the senior leadership team.
• Engage effective personal and functional communication, internally and externally, to deliver your accountabilities and to promote the company as provider of choice.
• Promote the strict guarding concept through full compliance with relevant legislation, policies, decisions, and standards, particularly with regard to protection of lives and property, and equality and inclusion.

Financial Management:

• Action the agreed functional elements of the business plan on time and within budget.
• To chair / co-chair relevant meetings while also giving presentations to clients about products or services when necessary.
• Conduct investigations, disciplinaries, grievance hearings and appeals in accordance with company policies and procedures

Quality Control and Training:

• To monitor, review and oversee implementation of the security procedures and processes.
• Effective and timely analysis of data to inform learning and continuous improvement.
• Lead, deploy, develop, and engage staff efficiently and effectively to meet the functions’ work and skills’ requirements, and to contribute to guarding succession planning process.
• Review and develop strategy and functional policies and procedures to deliver continuous improvement within the contractual and financial frameworks; and contribute to, support and develop those of the prison as a whole.
• Continually ensure review the skills and competencies of the team, addressing issues proactively.

Qualifications and Requirements

• Bachelor's Degree in Business Management, or a related field (Master's degree is strongly desired).
• Substantial experience in the Client relations and customer service is crucial. Candidates should typically have at least 10-15 years of relevant experience, with a proven track record of progressively responsible roles.
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Experience in roles such as Head Operations, Client relations, Customer services etc
• Security certification is an added advantage
• Strong attention to detail and accuracy.
• Organizational and time management skills.

Method of Application
Interested and qualified candidates should send their Resume / CV to: careers@bemilnigeria.com using the Job Position as the subject of the email.