Field Debt Recovery Officer Job at Renmoney

Renmoney - We are a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experiences.

We are recruiting to fill the position below:

Job Position: Field Debt Recovery Officer

Job Location: Abuja
Job Type: Full-time

Job Summary

• We are hiring a Field Recovery Officer responsible for managing and recovering overdue accounts through field operations and direct customer engagement.
• The role involves executing recovery strategies, negotiating realistic repayment plans, and recommending process improvements, while ensuring full compliance with regulatory requirements and company policies.

Key Responsibilities

• Engage defaulting customers and recover overdue debts.
• Negotiate and monitor repayment plans based on financial assessments.
• Update recovery systems and provide insights on debt management strategies.
• Ensure adherence to legal and internal recovery processes.
• Deliver high-quality service aligned with company values and customer care policies.

Requirements

• Bachelor's degree in business, finance, or a related field.
• Minimum of 2 years of experience in collections or field recoveries.
• Knowledge of debt recovery principles and legal processes.
• Strong analytical, communication, and negotiation skills.
• Familiarity with call center optimization and financial systems.
• Skip tracing knowledge

Ideal Candidate:

• Proactive, results-driven, and comfortable with ambiguity.
• A strong communicator and problem-solver.
• Enjoys fast-paced, collaborative environments.

Not Ideal for Those Who:

• Prefer highly structured roles with constant direction.
• Thrive in large, hierarchical teams.