Front Desk / Admin Officer Recruitment at Queens Clinic

Queens Clinic is centrally located in the heart of Abuja, Nigeria, and was established in 1991, as a specialist medical clinic covering family medicine, internal medicine, obstetrics & gynaecology, pediatrics, Orthopedic, Urology, General Lab Services and General Surgery, etc. Queens clinic provides her patients with excellent health care with its inpatient facilities and outpatient services, fertility, dental, optometry, accidents, maternity clinics, emergency clinics, etc.

We are recruiting to fill the position below:

Job Position: Front Desk / Admin Officer
Job Location: Abuja
Employment Type: Full-time

Responsibilities

• Schedule appointments and workflow between patients and medical staff
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them accordingly
• Monitor office supplies and place orders when necessary
• Manage incoming calls
• Identify and assess patients’ needs to achieve satisfaction
• Build sustainable relationships and trust with patients through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Maintain a positive, emphatic, and professional attitude towards patients always
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Take up other duties as assigned (Assisting the account officer and the HMO officer etc.).

Requirements

• Must possess a minimum of HND or B.Sc. in a related field
• Must have at least 2 years of proven working experience in a similar role
• Customer service orientation and ability to adapt/respond to different types of characters
• Must consistently interact in a manner that is friendly, supportive, respectful, and cooperative with co-workers and patients
• Strong phone contact handling skills and active listening
• Knowledge of office management and basic bookkeeping
• Good organizational and multi-tasking abilities
• High attention to details and being able to prioritize workload
• Excellent communication and presentation skills.
• Must be ready to work evening shift as the case maybe.

Salary
Attractive.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: glory.queensclinicabuja@gmail.com using the Job position as the subject of the mail.
Or
Apply in person at:
38, Cotonou Street,
Wuse Zone 6,
Abuja.