Front Desk & Customer Service Officer
Responsibilities
- Provide exceptional customer service to clients, tenants, and vendors via phone, email, and in-person
- Manage and resolve customer complaints in a timely and professional manner
- Coordinate property viewings, showings, and inspections
- Prepare and distribute marketing materials, reports, and other documents as needed
- Maintain accurate and up-to-date records and databases - Support the sales team with administrative tasks, such as preparing sales reports and tracking sales activity
- Assist with event planning and coordination, such as open houses and client events
- Develop and implement processes to improve operational efficiency
- Collaborate with other departments to ensure seamless operations
Requirements:
- Bachelor's degree or HND in Business Administration, Real Estate, or related field
- 1-2 years of experience in customer service, operations, or a related field
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Proficient in Microsoft Office and Google Suite
- Knowledge of real estate principles and practices an asset
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