Front Desk / Customer Service Representative Job at Excel and Grace Consulting

Excel and Grace Consulting is a key player in financial & business consulting, providing financial advisory services to people and organizations in Nigeria. Endowed with seasoned Consultants in Human Capital Development, Business Development, Accounting, Operations Management, Project management, Banking, Marketing, Brand Development, and so many other fields, Excel and Grace has adequately positioned itself as a solution provider.

We are recruiting to fill the position below:

Job Position: Front Desk / Customer Service Representative
Job Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Description

• As our Front Desk/Customer Service Representative, you will be the first point of contact for our customers and visitors.
• This role requires excellent communication and interpersonal skills, as well as a strong customer-focused approach.
• The Front Desk/Customer Service Representative will provide a warm and welcoming environment for all guests and ensure their needs are met efficiently.

Responsibilities

• Greet and welcome customers in a friendly and professional manner.
• Provide information about the company's products and services.
• Assist customers with inquiries, complaints, and requests.
• Handle reservations, including booking appointments, cancellations, and modifications.
• Manage the reservation system and ensure accuracy of information.
• Resolve customer issues promptly and effectively.
• Manage the front desk, including answering phones, checking in and out guests, and processing payments.
• Maintain accurate records of customer interactions and transactions.
• Ensure the cleanliness and organization of the front desk area.
• Assist with general office tasks, such as filing, photocopying, and data entry.
• Monitor the security of the premises and report any suspicious activity.

Qualifications

• B.Sc / HND in a relevant field from a reputable institution
• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Proficiency in computer systems and software.
• Professional appearance and demeanor.
• Commitment to providing excellent customer service.
•  Effective communication skills, both verbal and written.
• Ability to identify and resolve issues promptly.
• Strong organizational skills to manage multiple tasks.
• Flexibility to adapt to changing situations.

Salary
N80,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: hr@eandg.com.ng and copy: eandg.tprecruiters@gmail.com using the Job Position and location as the subject of the mail.