Front Desk / Customer Service Representative Job at Liveyourdream Consulting

Liveyourdream Consulting, established in 2015, is a household name in the provision of efficient consulting services in Nigeria controlling a significant proportion of service opportunities in each area of our operations helping companies to grow with our expert services.

We are recruiting to fill the position below:

Job Position: Front Desk / Customer Service Representative 
Job Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Responsibilities

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Answer all incoming calls, redirect them or keep messages
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Receive letters, packages, etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels, etc.
• Check, sort and forward emails
• Take up other duties as assigned (travel arrangements, schedules, etc.)
• Maintaining a positive, empathetic, and professional attitude towards customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Good Knowledge of company's products for prompt response to customer enquiries
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.

Requirements

• A Bachelor’s Degree preferred
• 2 to 5 years of prior experience, preferably in construction industry
• Excellent computer skills, including the Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel)
• Ability to organize a daily workload by priorities.
• A proactive approach to problem-solving with strong decision-making skills.
• Professional level verbal and written communications skills.

Salary
N150,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: liveyourdreamconsulting@gmail.com using the Job Position as the subject of the mail.