Front Desk Officer

Critical Rescue International (CRI) was founded in 2001 as Nigeria’s first advanced paramedic (Emergency Medical Services) company. Over the ensuing years, we have developed a strong international reputation in the areas of health information and advice, medical assistance, primary healthcare, emergency and non-emergency medical response, benefits administration, and industrial health services.

We are recruiting to fill the position below:

Job Postion: Front Desk Officer
Location: Lekki, Lagos
Reporting To: Practice Manager / COO
Department: CRI MediClinic

Overall Purpose of the Job

• Provide front-desk administrative function with focus on customer service and customer experience
• Assist in accounting duties as assigned.

Roles & Responsibilities
Follow all policies and procedures laid out by CRI and contracting company including but limited to:

• Continuously review site for hazards and ways to reduce incidences of illness and injury, reporting any issues
• Manage billing and payment activities for clinics
• Complete other administration duties as assigned
• Ensure appropriate stock of consumables, performing daily and monthly stock counts and reconciliation
• Assist with other duties as assigned.
• Responsible for handling front office reception and administration duties
• Greet visitors warmly and register guests/patients, direct guests/patients as needed
• Company Policy and Procedures
• Medical Treatment Policy and Procedures
• HSE Policy and Procedures
• Operational Policy and Procedures

Key Performance Indicators

• Continued positive client satisfaction and feedback
• Focus on customer service
• Measurable generation of income for the organization for assigned services and products

Minimum Qualifications

• Accounts/Finance Degree
• Ability to utilize various Computer Software and applications, including Email, Microsoft Office, and other Administrative Software
• Primary Focus on Customer Service
• Positive/outgoing attitude
• Ability to adapt to various roles/responsibilities
• Strong customer service / administrative / accounting experience
• 1-3 years experience
• Time management and organizational skills
• Strong attention to detail and follow-through