Front Desk Officer

At Aesthetics City, we're inspired to create the perfect balance of interiors and lifestyle in every space we design. Each detail is selected to harmonize with every element, creating lasting designs that match our clients’ objectives.

Aesthetics City is recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Lagos

Job Descriptions

• A Front Desk Officer (Receptionist) plays a key role in the firm’s growth as he/she often presents the first impression of the organization to clients and customers and as such, has an objective of delivering friendly and efficient customer service and creating a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.
• He/She serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitors’ arrival; maintains security and telecommunications system.

Responsibilities

• Welcomes visitors by greeting them, in person or on the telephone.
• Deals with all inquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Administers all reservations, cancellations and no-shows, in line with company policy.
• Fulfills all reasonable requests from guests to ensure their comfort, satisfaction and safety.
• Ensures knowledge of staff movements in and out of the organization at all times.
• Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications

• Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization and Planning, Informing Others, Handles Pressure, Attention to detail, Phone Skills, Supply Management, Information Management.

Requirements:

• Have a fixed place of residence and live within Lagos or its environs.
• At least, High School Diploma generally required.
• Knowledge of customer service principles and practices.
• Keyboard skills.