Front Desk Officer

About the position

You will be the “face” of the company for all visitors, and you will be responsible for the first impression we make. Therefore, the ideal candidate will be good-looking, have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information.

Responsibilities

• Meeting and greeting desk as they approach the front desk.
• Answering clients’ questions and addressing complaints by both telephone and email.
• Keeping front desk tidy and presentable at all times. 
• Making guests and visitors feel comfortable and valued at all times.
• Answer all incoming calls and redirect them or keep messages.
• Receive letters, packages etc. and distribute them.
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails.
• Monitor office supplies and place orders when necessary.
• Keep updated records and files.
• Monitor office expenses and costs.
• Take up other duties as assigned (travel arrangements, schedule meetings, etc.)

Requirements

• A minimum of Bachelor’s degree with a 2:1 or its equivalent; or a 2:2 with a very remarkable track record and demonstratable experience/skills (Note: Candidates who do not have any demonstratable and competitive advantage, please do not apply).
• Working experience in a similar or role.
• Excellent command of spoken and written English.
• Must be teachable.
• Demonstrated customer service orientation.
• Demonstrated ability to work in a team.
• High level of problem-solving and negotiation skills.
• Proven experience as front desk representative, agent or relevant position
• Familiarity with office machines (e.g. PCs, printers, etc.)
• Knowledge of office management and basic bookkeeping
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Excellent customer service orientation

To apply, click this link: https://forms.gle/FEymMKn9K1a8QhfQ8