Front Desk Officer / HMO Job at We Care Hospital

We Care Hospital, a well known hospital and healthcare service center with professional doctors in Lagos State, is recruiting to fill the position below:

Job Position: Front Desk Officer / HMO

Job Location: Lagos
Employment Type: Full-time

Job Description


  • Keep front desk tidy and presentable with all necessary materials
  • Greet and welcome guests
  • Answer questions and address complaints of guests, and direct them to the right office.
  • Receive letters, packages, etc., and distribute them among members of staff accordingly.
  • Dispatch packages to external parties.

Key Responsibilities

  • Interact with HMO community.
  • Maintain organized medical and employee records
  • Monitor administrative staff’s performance
  • Train new employees
  • Ensure prompt ordering and stocking of medical and office supplies.
  • Resolve potential issues with patients.
  • Explain benefits, eligibility status, enrollment processing procedures and status of authorizations and referrals to patients/clients.
  • Conduct outreach calls as assigned to proactively educate associations, unions and members of the public on services available
  • Process complaints, following established guidelines.
  • Maintain knowledge of National guidelines, regulations, and departmental policies and practices and maintain accurate documentation for compliance.
  • Develop and implement effective policies for all operational procedures
  • Prepare work schedules

Job Requirements

  • Minimum of First Degree (HND / B.Sc) or its equivalent in Health or Science related field.
  • Minimum of 5 years experience post NYSC in relevant and related position.
  • HMO Experience is required
  • Knowledge of the operations of the National Health Insurance Scheme (NHIS)
  • Excellent customer relationship skills
  • Good communication/presentation skills (both oral and written)
  • Must be a team player, able to build and maintain effective and collaborative network
  • Must be able to take responsibility and demonstrate high level of integrity in dealing with all stakeholders.
  • Certification in or professional membership of health, management or related bodies
  • Knowledge of statistical/epidemiological tools such as SPSS, Ms Power point
  • Attendance of related Courses/ workshops/seminars etc

Required Skills:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required.
  • Attention to detail
  • Professional development through participation in continuing education and professional Organizations.
  • Conversant with the HMO processes and Maintenance
  • Must also be good in Coordination, Listening, Scheduling and Teamwork
  • Must possess good administrative skills
  • Superior problem-solving skills
  • Ability to explain detailed instructions articulately and clearly
  • Ability to analyze Information promptly
  • Exceptional customer services skills
  • Proficient in relevant computer applications
  • Knowledge of customer service principles and practices.

Method of Application
Interested and qualified candidates should send their updated CV to: victoria.wecarehospital@yahoo.com using the Job position as the subject of the email.