Front Desk Officer Job at Cordros Capital Limited

Cordros Capital Limited is a leading financial services group in African markets with a reputation for wealth creation. We are licensed as Brokers/Dealers and Issuing House by the Securities & Exchange Commission and the Nigerian Stock Exchange. Cordros offers a broad range of services to a diversified client base which includes private clients, small businesses, financial institutions, corporations and governments.

We are recruiting to fill the position below:

Job Position: Front Desk Officer

Job Location: Lagos
Job Grade: Contract
Reporting Line: Team Lead, Admin & Projects

Job Purpose

• Cordros Capital Limited needs a professional Front Desk Officer to manage our front office and provide exceptional customer service. The ideal candidate will serve as the first point of contact for visitors and clients.
• This role involves handling various administrative tasks, providing exceptional customer service and supporting the smooth operation of the front office.
• This role is essential in creating a welcoming and organized environment while ensuring seamless communication and support across the office.

Responsibilities

• Warmly greet and welcome visitors with a polished, professional demeanor, ensuring they feel valued and comfortable.
• Efficiently manage the visitor log, issue visitor passes, and guide guests to the appropriate meeting rooms or personnel.
• Serve as the primary point of contact for client inquiries, providing accurate information and directing them to the correct resources with a friendly, helpful attitude.
• Ensure the reception area reflects the company's image, maintaining a high standard of cleanliness and organization.
• Handle incoming and outgoing mail, packages, and deliveries efficiently, ensuring accurate distribution to the appropriate departments.
• Assist in the preparation of company documents, reports, and presentations, ensuring they are professionally formatted and error-free.
• Maintain a tidy, organized, and inviting reception area, ensuring that all promotional materials, magazines, and brochures are up-to-date and displayed attractively.
• Manage office supply inventory, placing orders as needed and ensuring the office is well-stocked with essentials.
• Coordinate and schedule meetings, ensuring meeting rooms are prepared and equipped with necessary materials or technology.
• Answer, screen, and route incoming calls promptly, ensuring clear, courteous, and effective communication.
• Manage the company's main email account, responding to inquiries or directing them to the relevant department promptly and accurately.

Job Requirements
Education:

• A Bachelor's Degree in Office Management, Communication, or a related.
• A Second Degree and/or Completion of Relevant Professional Certification will be an added advantage

Work Experience:

• Minimum of 2 years of experience in a front desk, receptionist, or customer service role, ideally in a corporate setting.
• Proven ability to manage multiple tasks efficiently in a fast-paced environment.

Knowledge:
The incumbent must have proficiency knowledge in the following areas:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with office equipment.
• Ability to handle multiple tasks and prioritize effectively.
• Data Entry.

Skills:

• Outstanding verbal and written communication skills with a clear, articulate speaking voice.
• Excellent time management skills, with the ability to prioritize and manage multiple responsibilities effectively.
• Exceptional customer service skills, with a focus on creating positive, memorable experiences for clients and visitors.
• Strong organizational skills and attention to detail.
• Multitasking Expert

Behavioral Attributes:

• Highly professional and polished, with a strong sense of personal integrity and discretion.
• Friendly, approachable, and proactive, with a natural ability to connect with people.
• Confident, well-spoken, and able to handle difficult situations with poise and diplomacy.
• Adaptable and flexible, thriving in a dynamic and ever-changing work environment.
• Strong team player with a collaborative mindset, always willing to go the extra mile to support colleagues.