Front Desk Officer Job at Davina Hill Resort & Hotel

Job Position: Front Desk Officer

Job Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• We are currently seeking a highly motivated and organized individual to join our team as a front desk officer who will be responsible for providing excellent customer service to guests and ensuring a smooth check-in and check-out process.
• They will handle reservations, answer inquiries, and assist with various tasks to ensure guest satisfaction.

Key Responsibilities

• Greet guests and assist with check-in and check-out processes
• Handle reservations and room assignments
• Assist with luggage storage and transportation
• Process payments and maintain accurate records
• Respond to guest complaints and resolve issues in a timely manner
• Maintain cleanliness and organization of the front desk area
• Assist with various tasks, such as mail distribution and key management
• Answer inquiries about hotel services, amenities, and local attractions
• Follow all safety and security procedures.

Requirements

• High School Diploma or equivalent
• Previous experience in customer service or hospitality preferred
• Excellent communication skills, both verbal and written
• Ability to handle cash and credit card transactions accurately
• Strong organizational skills and attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Knowledge of hotel reservation systems and basic computer skills
• Ability to remain calm under pressure and handle difficult situations with tact and diplomacy.

Working Conditions

• The front desk officer will work in a fast-paced environment with frequent interaction with guests.
• They may be required to work evenings, weekends, and holidays as needed.
• The position may require standing for extended periods of time.

Method of Application
Interested and qualified candidates should send their Cover Letter and CV as one document to: careers@davinaresorts.com using the Job Position as the subject of the mail.

Note

• Applications will be received on a rolling basis; therefore you’re encouraged to apply as soon as possible.
• Please be aware that only shortlisted candidates will be contacted for interactive sessions.