Front Desk Officer Job at Eden Solutions and Resources Limited

Eden Solutions and Resources - Established in 2002, Eden Solution and Resources Limited has swiftly emerged as a leading staffing services provider in Nigeria. Our mission is to deliver high-quality and innovative staffing solutions to all our clients. Managed by a team of skilled professionals, Eden Solutions & Resources was founded with the goal of assisting startups, SMEs, and established businesses in achieving their growth objectives and maintaining relevance in their industries.

In pursuit of this vision, Eden Solutions and Resources has expanded from offering recruitment services to small businesses to becoming a prominent regional player. Our focus on specific industries has enabled us to develop a depth of experience, expertise, and connections that set us apart from other similar firms.

We are recruiting to fill the position below:

Job Position: Front Desk Officer

Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• The Front Desk Officer is responsible for managing the front desk operations while ensuring the efficient collection of outstanding payments.
• This role involves interacting with clients and customers in person and over the phone, processing payments, and maintaining accurate records.
• The ideal candidate will have excellent communication skills, attention to detail, and a customer-focused attitude.

Key Responsibilities
Customer Interaction:

• Greet and assist customers or clients as they arrive at the front desk.
• Provide information on billing and payment processes, answer queries, and direct clients to the appropriate department if needed.

Payment Processing:

• Collect payments from customers in various forms (cash, credit card, etc.).
• Issue receipts, process refunds, and record transactions accurately.
• Ensure all collections are properly documented and reported to the finance department.

Debt Collection:

• Contact customers regarding overdue accounts to remind them of their payment obligations.
• Negotiate payment plans with customers when necessary.
• Track and follow up on all payment promises to ensure timely resolution.

Record Keeping:

• Maintain up-to-date records of all collections and interactions with customers.
• Prepare daily, weekly, and monthly reports on collection activities.
• Ensure compliance with company policies and legal regulations regarding debt collection.

Administrative Duties:

• Manage front desk operations, including handling incoming calls, emails, and walk-ins.
• Schedule appointments and maintain the office calendar.
• Assist with other administrative tasks as required.

Customer Service:

• Address and resolve customer complaints in a professional and timely manner.
• Provide exceptional customer service to enhance customer satisfaction and retention.

Qualifications

• Candidates should possess an OND or equivalent; a Degree in Finance, Business Administration, or a related field is a plus.
• Previous experience in collections, customer service, or front desk operations is preferred.

Salary
N50,000 - N60,000 / Month.