Front Desk Officer Job at FirstExcelsia Professional Services

FirstExcelsia is a firm of highly versatile and renowned Human Resources, Organisational Development and Management consultants with operations across several states in Nigeria. We have an in-depth understanding of the Nigerian business terrain and we are very passionate about partnering with indigenous organisations to develop glocalised HR solutions, processes and structures required to develop and effectively drive our clients' corporate strategies. The firm commenced operations in 2016 and currently has a team of consultants that have successfully managed numerous Organisational Development, Human Resources and Management Consulting projects in varying leadership capacities across all sectors of the Nigerian Economy.

We are recruiting to fill the position below:

Job Position: Front Desk Officer

Job Location: Lagos 
Employment Type: Full-time
Industry: Finance

Job Description 

• Our client is seeking to hire a highly competent and organized a Front Desk Officer to join its dynamic team and contribute to its commitment to excellence.
• The ideal role holder will be responsible for scheduling appointments, handling inquiries via phone and email, maintaining records, providing administrative support and serving as the primary point of contact for clients and visitors.

Job Responsibilities

• Maintaining a tidy and welcoming reception area and ensuring a comfortable environment for clients and visitors.
• Assisting clients with inquiries, providing accurate information, and directing them to the appropriate departments or personnel.
• Managing appointments and scheduling for various departments and clients while ensuring an organized calendar.
• Ensuring strict adherence to industry regulations and confidentiality standards in handling sensitive client information.
• Monitoring and managing access to secure areas, following established security protocols.
• Maintaining accurate documentation of client interactions, appointments, and relevant information.
• Handling incoming calls, responding to emails promptly, and communicating promptly and professionally.
• Performing administrative tasks such as data entry, record-keeping, and managing office supplies.
• Collaborating effectively with various departments, contributing to streamlined workflows and operations.

Person Specification

• Minimum of a Bachelor’s Degree in Business Administration or a related field.
• Minimum of 3 years of experience as a Front Desk Officer in a professional and corporate environment or similar role.
• Excellent verbal and written communication skills.
• Organizational and time management skills
• Ability to use Microsoft Office Packages such as Microsoft Word, Excel, and PowerPoint.
• Excellent customer service and problem solving skills.
• Strong verbal and written communication skills.

Method of Application
Interested and qualified candidates should forward their CV to: jobs@firstexcelsia.com using the Job Position as the subject of the email.