Front Desk Officer Job at La Campagne Tropicana Beach Resort

At La Campagne Tropicana Beach Resort, we pride ourselves on delivering exceptional experiences in the hospitality industry. Our commitment to excellence and innovation has positioned us as a leader in the market. We seek a dedicated and experienced Senior Accountant to join our dynamic team and contribute to our continued success.

We are recruiting to fill the position below:

Job Position: Front Desk Officer

Job Location: Ibejju Lekki, Lagos
Employment Type: Full-time

Position Overview

• As a Front Desk Officer, you will serve as the initial point of contact for our guests, playing an essential role in providing outstanding customer service.
• Your friendly attitude and strong organizational abilities will help facilitate a seamless check-in and check-out experience, enhancing our guests' overall satisfaction.

Key Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly attitude.
• Check guests in and out efficiently, ensuring accuracy in reservations and billing.
• Answer phone calls and respond to inquiries regarding hotel services, reservations, and local attractions.
• Maintain an organized front desk area, ensuring all information is up to date and accessible.
• Handle guest complaints and concerns professionally, working towards quick resolutions.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared and maintained to the highest standards.
• Provide information about local attractions, dining options, and activities to enhance guests' experiences.

Qualifications

• A level, Higher diploma or equivalent; a degree in hospitality management or a related field is a plus.
• 5 years of experience in a customer service role, preferably in the hospitality industry.
• Strong communication and interpersonal skills, with a passion for helping others.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in using computer systems and hotel management software.
• Flexibility to work various shifts, including weekends and holidays.

Method of Application
Interested and qualified candidates should send their Resumes and a Cover Letter to: careers@lacampagnetropicana.com using “Front Desk Officer Application" as the subject of the mail.

Note: La Campagne Tropicana Beach Resort is an equal opportunity employer. We embrace diversity and are dedicated to fostering an inclusive environment for all our team members.