Front Desk Officer Job at Naturesgift Wellness Spa

Naturesgift Wellness Spa is a renowned Health and Wellness business with over 8 years of experience in this field. Our services are inclusive but not limited to the following, Massages services, Acupuncture, Cupping Therapy, Manicure and Pedicure, Colon Cleansing, Scrubs and Baths, Facial treatments, Reflexology, Wellness products and Health Consultancy.

We are recruiting to fill the position below:

Job Position: Front Desk Officer

Job Location: Lagos
Employment Type: Full-time

Requirements
Education and Qualifications:

• A minimum of OND is required for this position.
• 2 - 6 years of relevant work experience.

Customer Service Skills:

• Excellent interpersonal and communication skills.
• Friendly and welcoming demeanor.
• Ability to remain calm and professional in stressful situations.
• Strong problem-solving skills.

Organizational Skills:

• Ability to multitask and prioritize tasks effectively.
• Attention to detail to ensure accurate booking and scheduling.
• Basic computer skills for handling reservations and payments.

Administrative Skills:

• Experience with phone systems, appointment scheduling software, and cash handling.
• Ability to maintain and update customer records.
• Handling inquiries, reservations, and cancellations efficiently.

Professional Appearance:

• A neat and well-groomed appearance.
• Dressing in accordance with the spa's dress code.

Customer Focus:

• Providing exceptional customer service by addressing customer needs and concerns.
• Anticipating customer preferences and offering personalized recommendations.

Sales and Upselling:

• Promoting spa services and products to increase revenue.
• Cross-selling and upselling additional treatments or packages.

Teamwork:

• Collaborating with other spa staff, such as therapiststo ensure smooth operations.
• Assisting with maintaining cleanliness and organization in the reception area.

Flexibility:

• Handling unexpected situations and adapting to changing circumstances.

Confidentiality:

• Maintaining the confidentiality of customer information and sensitive spa-related matters.

Conflict Resolution:

• Effectively resolving customer complaints or issues with professionalism and empathy.

Salary
N50,000 - N100,000 Monthly.

Method of Application
Interested and qualified candidates should submit their CV to: naturesgiftwellness01@gmail.com using the Job Position as the subject of the email.

Note: This position is open to females ONLY, and should be staying on the mainland (Magodo, Ojodu Berger, Olowora and Ketu axis).