Front Desk Officer Job at St. Luke’s Hospital

St. Luke's Hospital is a privately owned hospital located in Asaba, Delta State, with modern equipment providing clinical management, diagnosis, and healthcare solutions via the latest technology in delivering healthcare to our patients within Nigeria and beyond.

We are recruiting to fill the position below:

Job Position: Front Desk Officer

Job Location: Asaba, Delta
Employment Type: Full-time

Responsibilities

• Welcoming patients and visitors and managing telephone calls
• Managing appointments: scheduling appointments and keeping those appointments on time
• Assisting patients with completing necessary forms and documentation
• Ensure that every person who visits the hospital, be it a patient or a visitor, leaves as a satisfied customer.
• Acting as a liaison with patients and providers in a compassionate and kind manner.
• Managing the reception ensuring the waiting and reception areas are kept neat, clean, and calm; reporting on any damage
• Comforting distressed patients: this may range from simply fixing any appointment issues that may arise to responding to distressed patients with compassion.
• Ensure that the patient's right to confidentiality is maintained at all times.
• Direct visitors to the appropriate person and office.
• Perform other clerical and administrative assistant duties as may be directed.

Qualifications and Requirements

• Minimum academic qualification of a National Diploma in a Communication-related discipline.
• Minimum of 2 years of proven work experience as a receptionist, front desk officer, customer service officer or similar role
• Proficiency in the Microsoft Office application tools
• Must Possess very good written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Hands-on experience with office equipment
• Professional attitude and appearance
• Candidate demeanor must exude decorum
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude.

Method of Application
Interested and qualified candidates should send their CV and Application Letter to: hrmshospital@gmail.com using the Job Position as the subject of the email.