Front Desk Officer Job at Syx-Brij Nigeria Limited

Syx-Brij Nigeria Limited - Our client, Adia Hospital, is a leading healthcare provider committed to delivering high-quality medical services to our community at Plot 246 AC Street, Itokin Road, beside Low-cost Estate gate, Sabo, Ikorodu Lagos. They strive to create a nurturing environment for both our patients and our staff.

They are recruiting to fill the position below:

Job Position: Front Desk Officer
Job Location: Ikorodu Lagos
Employment Type: Full-time
Reports to: Admin Officer

Job Purpose

• As the Front Desk Officer, you will be crucial in ensuring a positive experience for our patients and visitors.
• You will manage the front desk operations, handle inquiries, and provide administrative support to various departments.
• Your role is vital in maintaining the smooth flow of our hospital’s daily activities and upholding our reputation for exceptional customer service.

Key Responsibilities

• Greet and welcome patients and visitors with a warm and professional demeanour.
• Manage the reception area, ensuring it is always tidy and presentable.
• Answer and direct phone calls, providing accurate information and assistance.
• Respond to patient and visitor inquiries, addressing concerns and providing information about hospital services.
• Coordinate with medical staff and other departments to facilitate smooth patient flow.
• Schedule and confirm patient appointments, ensuring efficient use of clinic time.
• Handle patient registrations, ensuring accurate entry of patient information.
• Maintain patient confidentiality and comply with hospital policies and regulations.
• Perform administrative duties such as filing, photocopying, and data entry as required.

Qualifications

• Proven experience as a Front Desk Officer, Receptionist, or similar role.
• Excellent interpersonal and communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• Customer service-oriented with a friendly and professional demeanour.
• Ability to handle sensitive information with discretion.
• High School Diploma or equivalent; additional qualifications in office administration are a plus.

What We Offer

• Competitive salary and benefits package, including health insurance, retirement plan, and vacation time.
• Opportunity to work in a supportive and collaborative environment.
• Professional development and career growth opportunities.
• Work-life balance with flexible working hours.