Front Desk Receptionist / Audiology Assistant Job at Ishk Tolaram Foundation

Ishk Tolaram Foundation, Founded in 2016, is a philanthropic organisation that provides access to quality education, healthcare, and skills training to underserved individuals in Indonesia, Nigeria, and Singapore. Our purpose is to enable individuals to improve their quality of life.

We are recruiting to fill the position below:

Job Position: Front Desk Receptionist / Audiology Assistant

Job Location: Fadeyi, Lagos
Employment Type: Full-time
Reports to: Audiologist
Intended start date: 15 October 2023

Overview of Role

• We are looking for a Receptionist cum Audiology Assistant to join our team and support our work in the Hearing Aid Program. The role is based in Nigeria.

Responsibilities
Front Desk and Administration:

• Manage activities at the front desk of the Audiology Centre - Attend visitors, answer phone calls, schedule meetings and appointments, coordinate mail flow, respond to emails, and perform office administration-related duties
• Perform regular patient follow-up and reporting
• Process payments from patients and clients for hearing aids
• Maintain proper filing of the documents, both hard and soft copies
• Adhere to local policies and regulations in the execution of the program

Stock/Inventory Management:

• Manage inventory and activities of ordering, receiving, storing, and issuing stock for the Audiology Centre
• Perform quality checks on stored items
• Do daily data entry using software used by the company
• Raise purchase orders for audiology-related materials
• Do daily and weekly equipment checks and calibrations

Learning and Development:

• Learn the data entry software used by the company
• Seek out training courses for professional and technical development
• Stay abreast with learning opportunities in Nigeria and gain knowledge to improve continuously

Audiology Assistance:

• Assist the audiologist during the testing, assessment and rehabilitation phases of patients suffering from hearing loss
• Assist the audiologist in capturing feedback from the patients for impact reporting

Requirements
Academic / Work Experience:

• Graduate of Accounting, Management, Social Sciences, or numerate discipline
• Minimum 3 years of work experience as an administrative person and 1-2 years of work experience as a sign language expert
• Previous work experience in a hospital or clinic in the audiology department
• Female candidates preferred for gender balance

Skills:

• Excellent reading, writing and verbal communication skills
• Good time management skills
• Good command of IT, including MS Office, G Suite (preferable), social media
• Trained as a sign language expert, hearing-impaired educator and/or an interpreter

Key Attributes:

• Strong self-organisation skills and ability to meet deadlines
• Excellent people skills, including the ability to manage stakeholders from diverse backgrounds
• Able to adapt to evolving priorities and a dynamic environment
• Strong ethical character and positive team player
• Strong work ethic and attention to detail
• Passionate about social impact, development, and change-making

Method of Application
Interested and qualified candidates should send their CV and one-page Cover Letter to: contact@ishktolaram.com using "Receptionist Vacancy" as the subject of the email.

Note: Only shortlisted candidates will be contacted.