Front Desk / Receptionist / Customer Experience Job at Phoenix Links

Phoenix Links is a leading Human Capital Development, outsourcing, consulting and ICT solutions company in Lagos Nigeria. We are committed to providing personalized solutions to all our clients while maintaining a great place to work for our staff.

We are recruiting to fill the position of:

Job Position: Front Desk / Receptionist / Customer Experience

Job Location: Lagos Mainland, Lagos
Employment Type: Full Time

Job Responsibilities

• Manage large amounts of incoming calls and redirect as necessary
• Generate sales leads from calls
• Communicate, Identify and assess customers needs to improve customer experience
• Build sustainable relationships and trust with existing and potential customers through open and interactive communication
• Keep front desk area clean, tidy and supplied with all the necessary supplies
• Maintain detailed and correct knowledge of company products and services to respond appropriately to customer inquiries.

Job Requirements

• Interested candidates should possess a Bachelor's Degree / HND / OND qualification.
• Minimum of 1 year of work experience
• Formal qualification in Customer support experience, receptionist, administrative work, CRM or related training will be an added advantage
• Strong phone handling skills and active listening
• Excellent written and communication skills
• Hands-on experience with office machines (for example fax, printer, photocopier etc.)
• Excellent knowledge of MS Office (especially Excel and Word)
• Good time-management
• Exceptional interpersonal skills and a charming personality.

Salary
N70,000 - N100,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: hr.phoenixlinks@my.com using "HNJ - Receptionist" as the subject of the email.