Front Desk Representative

Enil Tnorf Eagle - We’re an integrated Print Deployment Agency whose roots lie in creative and brand development. Almost a decade of having close-up conversations with our clients’ target audiences has given us hugely valuable insight into the way people wish to interact with brands-not only face-to- face but across a range of channels.
We are recruiting to fill the position below:

Job Title: Front Desk Representative
Location: Lagos

Job Description

    We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.
    The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
    The goal is to make guests and visitors feel comfortable and valued while on our premises.

Responsibilities

    Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
    Greet and welcome guests
    Answer questions and address complaints
    Answer all incoming calls and redirect them or keep messages
    Receive letters, packages etc. and distribute them
    Prepare outgoing mail by drafting correspondence, securing parcels etc.
    Check, sort and forward emails
    Monitor office supplies and place orders when necessary
    Keep updated records and files
    Monitor office expenses and costs
    Take up other duties as assigned (travel arrangements, schedules etc.)

Requirements

    Proven experience as front desk representative, agent or relevant position
    Familiarity with office machines (e.g. fax, printer etc.)
    Knowledge of office management and basic bookkeeping
    Proficient in English (oral and written)
    Excellent knowledge of MS Office (especially Excel and Word)
    Strong communication and people skills
    Good organizational and multi-tasking abilities
    Problem-solving skills
    Customer service orientation
    High School diploma; additional qualifications will be a plus

Application Deadline
31st July, 2017.