Front Office Agent Job at Venmac Resources Limited

Venmac Resources Limited is a hotel management company with an unmatched experience in the hospitality Industry. Over the years, we have worked with reputable 3-5 star hotels across the nation providing business solutions in the hospitality industry and we have earned ourselves as one of the emerging hospitality management company committed to seeing our clients satisfied, hence our slogan ‘Thinking Beyond Boundaries.’

We are recruiting to fill the position below:

Job Position: Front Office Agent

Job Location: Owerri, Imo
Employment Type: Full Time

Responsibilities

• Warmly greeting and thanking guests in a sincere and friendly manner.
• Coordinating with housekeeping staff to ensure clean, tidy, and well-furnished rooms to meet guests' needs.
• Confirming group reservations and organizing personalized services for VIP customers and event attendees.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, resolving problems, and handling complaints professionally.
• Assisting the reservations manager with booking processes.
• Collaborating with internal departments for seamless guest satisfaction.
• Upselling additional facilities and services when appropriate.
• Maintaining updated records of bookings and payments.
• Efficiently checking guests in on arrival and out on departure.
• Complying with company procedures and safety policies.
• Performing daily checklist duties.
• Providing information about the hotel, available rooms, rates, and amenities.
• Responding to client complaints in a timely and professional manner.

Requirements

• A degree in Hotel Management is a plus.
• Excellent communication and organizational skills.
• Previous work experience as a Hotel Front Office or Guest Service Agent, Receptionist, or similar role.
• Familiarity with hotel reservation software, such as Opera, Micros, etc.
• Understanding of travel planning websites like Booking and TripAdvisor.
• Customer service attitude

Salary
N50,000 - N100,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: venmachospitality@gmail.com using the Job Position as the subject of the email.