Front Office Manager

Fahrenheit Hospitality Limited (FHL) is a Fresh Innovative Hospitality Solutions Company that focuses on TURN KEY Hospitality Project Management providing solutions and services for the hospitality industry.

We are recruiting to fill the position below:

Job Role: Front Office Manager

Job Location: Lagos

Job Description

• To be aware of daily arrivals and to ensure proper planning is in place to ensure guest expectations are met
• To work closely with the Executive Housekeeper to ensure consistency of communication is maintained (room moves, out of order rooms, rooms available for sale, etc...)
• To ensure VIP are recognised and rooms are allocated and checked by the Duty Manager/Hotel Supervisor
• To prepare daily, weekly and end of month reports and any other statistical information as required
• To be responsible for the preparation of statistical performance and forecast on a weekly and/or monthly basis and to assist in the preparation for the front office department
• To monitor application of credit facilities and special rates to avoid financial loss
• To follow up on billing and ensure that allocation is done properly and appropriate rates are applied
• To ensure daily revenue is posted timely and correctly and that all statistical information are correct
• To follow up on outstanding balances and ensure that payments are made to reduce debts or to avoid loss of revenue
• To check reconciliations in order to ensure that discrepancies are rectified and banking is done appropriately
• To authorize all Front Office voids at the discretion of the Assistant General Manager
• To maintain Standard Operating Procedures for the Reception department
• To communicate with all front of house team members and ensure optimum occupancy and average room rate to maximize revenue
• To ensure lively and informative briefings are conducted with the team at the start of each shift
• To train, develop and motivate the staff in order to achieve high levels of productivity
• To ensure the team members are looking presentable with clean, ironed uniforms at all times and that team members are wearing name badges at all times
• To ensure company policies and procedures are understood and adhered to by the team members at all times
• To ensure high standards of customer service are observed at all times