General Manager Job at Herel

HEREL is a premium real estate development and investment outfit that focuses on redefining experiences in physical spaces through design excellence, build quality, timely delivery and impeccable customer service.

We are recruiting to fill the position below:

Job Position: General Manager

Job Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description

• As the General Manager in the hospitality sector, you will be responsible for overseeing the overall operations and management of the establishment to ensure the highest level of guest satisfaction and operational efficiency.

Responsibilities
Your primary duties will include but are not limited to:

• Strategic Planning: Develop and implement strategic plans and initiatives to achieve business objectives, enhance profitability, and maintain competitiveness in the market.
• Staff Management: Recruit, train, and supervise staff members, including department heads, to ensure adherence to company policies and standards of service excellence.
• Guest Experience: Uphold high standards of customer service and guest satisfaction by addressing guest concerns and feedback promptly and effectively.
• Financial Management: Manage the budget effectively, monitor financial performance, and implement cost-control measures to optimize revenue and profitability.
• Quality Assurance: Ensure compliance with regulatory standards, health, safety, and sanitation guidelines to maintain a safe and hygienic environment for guests and staff.
• Sales and Marketing: Develop and execute sales and marketing strategies to attract new customers, increase occupancy rates, and maximize revenue from various revenue streams, including rooms, food and beverage, and other services.
• Facilities Management: Oversee the maintenance and upkeep of facilities, equipment, and infrastructure to ensure operational efficiency and a positive guest experience.
• Community Relations: Build and maintain positive relationships with local communities, businesses, and stakeholders to foster goodwill and support business growth opportunities.
• Crisis Management: Implement emergency procedures and protocols to ensure the safety and security of guests and staff during unforeseen events or emergencies.
• Continuous Improvement: Identify areas for improvement and innovation in service delivery, operational processes, and guest experience to drive continuous improvement and maintain a competitive edge in the market.

Qualifications

• Bachelor's Degree in Hospitality Management, Business Administration, or related field (master's degree preferred).
• Minimum of 5 years of experience in a managerial role within the hospitality industry, with a track record of success in achieving business objectives and delivering exceptional guest experiences.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving abilities and decision-making skills.
• Sound knowledge of industry trends, best practices, and regulations.
• Proficiency in hotel management software and MS Office Suite.
• Ability to work flexible hours, including weekends and holidays, as required.

Method of Application
Interested and qualified candidates should send their CV to: humanresources@herel.com using the Job Position as the subject of the email.

Note: Only shortlisted candidates will be contacted.